EFFECTIVE COMMUNICATION I
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The Communication Skills in this assessment are:
Effective Listening
- Intentional listening
- Attention Adjustment
- Retention and Acknowledgement
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EFFECTIVE COMMUINCATION
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- Not categorized 0%
- Adaptable 0%
- Attention adjustment 0%
- Channel 0%
- Channel selection 0%
- Clarity and Organization 0%
- Communication 0%
- Communication Style 0%
- Context 0%
- Decoding 0%
- Emotional Control 0%
- Encoding 0%
- Feedback 0%
- Feedback 0%
- Friendliness 0%
- Intentional Listening 0%
- Interference avoidance 0%
- Interference avoidance 0%
- Mind set 0%
- Nonverbal communication 0%
- Open-Mindedness 0%
- Receiver 0%
- Respect 0%
- Respect and Feedback acceptance 0%
- Retention and acknowledgement 0%
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Question 1 of 23
1. Question
- I consider who and why I am listening and how I will use the information before entering into a listening interaction.
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Hint
Listening to others allows us to re-evaluate our views, reaffirming what we believe, or gaining a new perspective. – Edison Guerra
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Question 2 of 23
2. Question
2. I listen with the intent to understand, not to reply.
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Question 3 of 23
3. Question
3. I do not attempt to anticipate others’ answers or responses before the other person finishes their thoughts.
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Question 4 of 23
4. Question
4. I always listen and analyze what others say before forming my opinions.
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Question 5 of 23
5. Question
5. I demonstrate empathy and respect for the other person’s perspective by suspending judgment and criticism while attempting to understand what the other person is trying to convey.
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Hint
Here’s how your strategies align with effective communication:
- Suspending judgment: By suspending judgment, you create a safe and open space for the other person to express themselves freely without fear of criticism or rejection. This allows for more honest and authentic communication, as the other person feels comfortable sharing their thoughts and feelings without being judged.
- Accepting criticism: Accepting criticism gracefully shows maturity and humility, and it can lead to constructive dialogue and mutual understanding. Instead of becoming defensive or dismissive, you demonstrate a willingness to listen, learn, and grow from feedback, which can strengthen your relationships and improve your communication skills.
- Avoiding interruptions: Avoiding interruptions is a sign of active listening and respect for the other person’s voice. By giving them your full attention and refraining from interrupting, you demonstrate that you value their input and are genuinely interested in understanding their perspective. This fosters a sense of trust and mutual respect, paving the way for more effective communication and collaboration.
Overall, your approach to communication reflects empathy, openness, and a genuine desire to understand and connect with others. These qualities are essential for building strong relationships and fostering positive communication dynamics. Keep up the great work!
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Question 6 of 23
6. Question
6. I focus on what is being said, avoiding distractions or doing other tasks while listening.
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Question 7 of 23
7. Question
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Question 8 of 23
8. Question
8. I let the other person know if, for any reason, I will have trouble listening, like if I am tired or it is not the right time or place.
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Question 9 of 23
9. Question
9. I start listening by focusing on the big picture, the two or three main ideas, and determining if I need to remember the details.
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Question 10 of 23
10. Question
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Question 11 of 23
11. Question
11. As a proficient listener, I find out as early as possible if the speaker is venting or seeking advice.
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Question 12 of 23
12. Question
12. I only ask for details after carefully and patiently listen, working on capturing the big picture first.
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Question 13 of 23
13. Question
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Question 14 of 23
14. Question
14. I find connections between ideas by paying attention to tones, emphasis, repetitions, and reactions.
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Question 15 of 23
15. Question
15. Before paying attention to the details of the conversation, I consider whether the information will be helpful in the future, if I need to take action, or if I only need to focus on the big picture.
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Question 16 of 23
16. Question
16. I evaluate critical information in case it is misleading, contradictive, or if important points are left out.
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Question 17 of 23
17. Question
17. When receving instructions, I make mental notes of the actions I must take and repeat them to the messenger for clarity.
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Question 18 of 23
18. Question
18. I aim to extract relevant information from what is said, even when the speaker has issues delivering the message like overload of information, use of filler words, or just being all over the place without focusing on the message.
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Question 19 of 23
19. Question
19. I am aware that many people with no listening training hear what they expect to hear. Based on their experiences, they could make assumptions, followed by abrupt interruptions and completing each other’s sentences.
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Question 20 of 23
20. Question
20. I make the speaker feel heard and validated.
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Hint
Here’s how your approach contributes to this:
- Active listening: By listening attentively and actively engaging with what the speaker is saying, you show that you value their perspective and are genuinely interested in understanding their point of view. This helps the speaker feel acknowledged and respected, fostering a sense of validation.
- Empathy: Demonstrating empathy by putting yourself in the speaker’s shoes and trying to understand their thoughts, feelings, and experiences helps create a connection and rapport. When the speaker feels understood and empathized with, they are more likely to feel validated and affirmed in their communication.
- Reflective responses: Providing reflective responses, such as paraphrasing or summarizing what the speaker has said, shows that you are paying attention and processing their message. It also gives the speaker an opportunity to clarify or expand on their thoughts, further enhancing their sense of being heard and understood.
- Non-verbal cues: Your non-verbal communication, such as nodding, maintaining eye contact, and using appropriate facial expressions, can also convey attentiveness and validation. These cues reassure the speaker that you are engaged in the conversation and receptive to what they are saying.
- Respectful feedback: Offering respectful feedback that acknowledges the speaker’s perspective, even if you may disagree with it, demonstrates your willingness to consider their viewpoint seriously. This validates the speaker’s contribution to the conversation and encourages open and honest communication.
Overall, making the speaker feel heard and validated fosters a positive and supportive communication environment where individuals feel valued, respected, and understood. Keep practicing these skills to continue building strong relationships and effective communication dynamics.
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Question 21 of 23
21. Question
21. I ask specific questions, demonstrating attention to what is being said.
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Question 22 of 23
22. Question
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Question 23 of 23
23. Question
23. I acknowledge paying attention to what the other person says by repeating people’s last words or summarizing to check my understanding.
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